AWE Tuning 18+ Audi SQ5 Crossover B9 3.0T ColdFront Intercooler

Returns Policy

Original sales receipt must accompany returns. We accept returns for exchange or refund 14 calendar days after delivery of the product. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is: without showing signs of wear or damage in any way within 14 calendar days of the delivery date (after 14 days no returns are allowed) must not be a special order or a custom order (such as custom optional color or other options made for your specific order, or long lead products such as supercharger kits, headers, Performance Packages, and similar products with lead times over one week) unless noted that it cannot be returned or has a different return policy time period other than that 14 days noted in that item's particular item description If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. Any shipping damage must be documented with clear photos at the time of unpacking of the product and reported within 24 hours of receipt date and time. All product returns must be authorized prior to return shipping, and MUST have an return authorization (RMA) on the shipping label. Returns without an RMA will not be refunded. Please contact (215) 859-8424 or email info@forzamotorworks.com or return shipping authorization. Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not damaged. Again, you MUST contact us within 14 days if you intend to return ANY item sent from our store. Items returned to us AFTER 14 days and WITHOUT contacting us, will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault..

Shipping

Shipping times may vary and often depend on the manufacturer. Many items carry a lead time and live inventory is only as good as the information that we are provided. Please reach out for an accurate shipping time and if you have any specific time constraints. Forza Motor Works cannot be held liable for the refusal of, delay of, loss of, theft, or damage to a shipment of any item. The customer agrees to indemnify Forza Motor Works for all costs, fees, and expenses Forza Motor Works incurs as a result of any violation of any local, State, Federal, National, or International laws or regulations. Packages shipped by Forza Motor Works are shipped without insurance or signature required. These extra services are available and can be purchased for an additional cost. Please contact info@forzamotorworks.com, or call (215) 859-8424 for more information. The customer agrees to take responsibility for lost packages that were not independently insured or sent without requiring a signature. The customer understands they will be liable in the event of additional fees, tariffs, or legal issues such as border seizure. The customer accepts these risks and agrees to release Forza Motor Works of all liability. Forza Motor Works reserves the right to charge a shipping and handling fee on every order being shipped from our facility. This fee is universal and applies to all retail and wholesale purchases and cannot be waived or credited. For retail deliveries within the USA, due to the tax nexus established by the South Dakota v. Wayfair Supreme Court decision, taxes will be calculated/collected for the delivery address of each order.